Businesses are now realizing the power and importance of building an online presence. Having online websites is crucial for business growth. Modern responsive websites and mobile applications help to enhance the brand’s visibility and credibility. With an integrated customer portal and B2B website for Epicor P21, businesses can streamline their operations. The following are the benefits of having B2B websites that are tightly integrated with P21 systems-

1. Enables the business customers to view Live Pricing and Inventory -B2B websites integrated with P21 equip the business customers with up-to-date and accurate pricing and Inventory. This automated transfer of information negates the need to set up and manage the prices separately for the websites.
2. Helps to easily manage and fulfill the orders– Sales orders from B2B websites are imported directly to P21 systems which help the internal sales team to process the orders efficiently. Manually entering the order information into the system can be a time-consuming and daunting task. With Human intervention, there is a greater possibility of mistakes that disturbs the workflow.
3. Helps to increase the efficiency of staff– The work of the sales team is greatly reduced as they don’t have to manually visit or call the business customers to confirm their orders. With all the product details displayed on the website, the staff members don’t have to spend hours answering the queries of the business customers.
4. Provides unique personalized experience to business customers– The websites can have general product information, while the pricing and inventory can be customer-specific that can only be viewed after the business customer logs in.
5. Increase the business visibility– Meta tag editors can be used to manage and improve the product details, keywords, and descriptions to increase their chances of being discovered by potential customers.

Good customer experience can drive more sales. The customer Portal for Epicor P21 and its integration into e-commerce can further enrich the customer experience. The customer portal for P21 allows the customer to access the following data and information-

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1. Order history and pending orders– Customers can access their order history and related information in detail like the invoices, date of purchase, payment information etc. Customer portal For P21 acts as a self-service tool eliminating the need for customers to manually enquire about the required information from the customer support team which can be a time-consuming process.
2. Order Status and tracking details– Customers can view the order status and track the orders using the shipping tracking information without having to contact the support team and wait for them to solve their queries. Hence, it helps to save both time and effort and reduces the load on the sales team.
3. Product Inventory or pricing that may be customer specific– The customer portal for P21 assists the customers in viewing the product details and checking the price and inventory in real time. Updates made to P21 are synced automatically to the customer portal ensuring the information is always up-to-date and accurate.

Thus, Integrated B2B websites and customer portals for P21 can help boost sales by enhancing the business discoverability and helping to nurture customer relationships.